by Noah Larsen | Nov 19, 2025 | Patient Experience
Improve patient safety, quality of care, and overall experience by mastering the art of relational rounding. This guide provides a clear framework for building trust through intentional connection. Learn proven techniques to dramatically improve patient experience,...
by Noah Larsen | Nov 18, 2025 | Employee Experience
From Headaches to Highlights: Reinventing SOPS® at CRH Hosted by: Bethany Radecki, MSN, RN , ACNS-BC, CPPS, Director of Quality, Patient Safety and Experience at Columbus Regional Health Tracy Hall, MSHAL, Director, Physician & Employee Solutions at PRC Discover...
by Noah Larsen | Nov 12, 2025 | Market Perception, Patient Experience
Communications that Matter: The Value of Verbatim Employee Feedback Hosted by: Andy Ibbotson, CEO at RatingsMD Megan Yezak, APR, Marketing Manager at MyMichigan Health MyMichigan Health has expanded its successful transparency initiatives to include ratings and...
by Noah Larsen | Nov 11, 2025 | CAHPS Updates, Patient Experience
Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts. Survey Question: In the last 6 months, how often was it easy to get appointments with specialists? Why it Matters: Timely access to specialist care is critical for...
by Noah Larsen | Nov 10, 2025 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’ line of CAHPS surveys. If you would like to receive these reports as an email, please...
