by Noah Larsen | Mar 6, 2025 | Market Perception
Community Hospital is a 44-bed acute care hospital located in Grand Junction, CO. An independently-ran hospital since 1946, the organization employs roughly 1,400 individuals and operates within a service area of roughly 165,000 people in Grand Junction and across...
by Noah Larsen | Feb 27, 2025 | Community Health
Rachel Walter joined Lee Health in 2019 and currently serves as the organization’s Senior Innovation Catalyst. Lee Health is a non-profit health system based in Lee County, Florida, consisting of four acute care hospitals and several clinics and specialty facilities...
by Noah Larsen | Feb 19, 2025 | Employee Experience
Clicked Submit: Now What? OnDemand Webinar Now Available Presented by: Tracy Hall, MSHAL, Director, Physician and Employee Solutions at PRC For employee leaders, survey fatigue can prevent organizations from collecting the insights needed to empower their employees...
by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
by Noah Larsen | Feb 12, 2025 | CAHPS Updates, Patient Experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one of the most commonly used studies in patient experience research. Like fellow CAHPS® surveys, it provides a standardized model for patients to rate and assess their options for...
