by Noah Larsen | Aug 30, 2024 | Patient Experience
Sifting through the final rule from the Center for Medicare & Medicaid Services (CMS) can be overwhelming. Thankfully, our CAHPS® team at PRC reviewed the new releases and compiled an infographic with all the main takeaways. From design changes from updates to...
by Noah Larsen | Aug 21, 2024 | Patient Experience
CMS confirmed several changes for HCAHPS process and included several survey changes confirmed in the following final rule that can be viewed here. These process and survey changes are listed below and will begin with discharges from January 1st, 2025, forward. Survey...
by Noah Larsen | Aug 21, 2024 | Consumer & Brand
Research terminology can often be confusing or misinterpreted, particularly because market research is a complex field with nuanced language. Understanding these terms correctly is crucial for effective research and accurate results. Let’s clarify two frequently...
by Noah Larsen | Aug 21, 2024 | Patient Experience
CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS), which can be viewed here, including updates for the Value Based Purchasing (VBP) program: Please see the table below to see how the updated HCAHPS survey will impact VBP in...
by Noah Larsen | Aug 7, 2024 | Employee Experience, Patient Experience
Post-discharge outreach continues to prove itself as an effective patient experience best practice. It ensures the patient’s safe transition home and can reduce readmission risks. The question then turns to deciding the most efficient and effective method to conduct...
