by Noah Larsen | Jul 26, 2019 | Patient Experience
Real time data is a great benefit of working with PRC and utilizing the telephone methodology. EasyView® enables you to see the most current data available alongside historical data so you can see progress over time. When you are viewing your data here, though, you...
by Noah Larsen | Jul 24, 2019 | Patient Experience
Your PRC Patient Experience Study asks patients, “How would you rate your overall safety? Excellent, Very Good, Good, Fair, or Poor?” This safety question is one of the most common Key Drivers of Excellence® for how patients feel about their overall quality of care in...
by Noah Larsen | Jul 19, 2019 | Employee Experience
A key to reinforcing excellent behavior is to show appreciation. Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior. Instead of badgering low performers, we should spend more...
by Noah Larsen | Jul 17, 2019 | Patient Experience
One of the most powerful techniques to improve and sustain an outpatient department or ambulatory care experience that drives patient loyalty is implementing ways to keep patients informed throughout their visit. When patients make outpatient/ambulatory appointments,...
by Noah Larsen | Jul 1, 2019 | Employee Experience, Patient Experience
Key Drivers are determined through statistical analysis using survey responses from patients discharged from the survey area; they tell you what aspects of care are most influential in creating excellent patient experiences. By helping narrow your focus on what is...
