by Noah Larsen | Apr 8, 2019 | Physician Partnership
Throughout the survey, physicians’ perceptions are measured using a five-point scale of Excellent, Very Good, Good, Fair, or Poor. In order to foster loyalty to your healthcare organization among physicians, PRC recommends you focus on improving “Good” and “Very Good”...
by Noah Larsen | Apr 1, 2019 | Excellence Accelerator, Patient Experience
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. These are people who are seen as leaders in the organization, whether formal or informal. They are highly respected and exhibit the behaviors and attitudes...
by Noah Larsen | Mar 29, 2019 | Patient Experience
High quality data collection in a professional and courteous manner is PRC’s utmost priority. Thus, we have several levels of Quality Assurance in place, including the daily monitoring of our telephone interviewers, who are all trained and coached at PRC. Because we...
by Noah Larsen | Mar 29, 2019 | Patient Experience
A saw tooth pattern refers to results jumping up and down from time period to time period, resembling the teeth of a saw. This pattern can be frustrating and confusing to anyone held accountable to this data. To understand its cause, it’s necessary to understand a few...
by Noah Larsen | Mar 29, 2019 | Patient Experience
PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research. You can view the normative breakout for any question on your survey using the Norms application on...
