by Noah Larsen | May 1, 2019 | Community Health
You’ve just received the final version of your PRC Community Health Needs Assessment (CHNA), but where do you go from here? IRS requirements state that, in addition to conducting a needs assessment, hospitals must identify and prioritize health needs, and...
by Noah Larsen | May 1, 2019 | Employee Experience
To create and sustain change, it is important for the senior team to communicate a compelling, shared vision of success. That message must permeate the organization from the Boardroom to the Bedside. Building workforce momentum begins with both a confident and...
by Noah Larsen | Apr 30, 2019 | Employee Experience, Patient Experience
PRC is devoted to helping our clients create cultures of excellence by building patient, employee and physician loyalty. As a result, focusing on key drivers are essential to patients rating their quality of care as “Excellent”. Teamwork is the most frequently...
by Noah Larsen | Apr 26, 2019 | Patient Experience
Healthcare professionals may see differences in the data provided by surveys conducted by PRC and the data they collect internally. The same patients seemingly providing different responses can be confusing and difficult to reconcile. While differences can certainly...
by Noah Larsen | Apr 26, 2019 | Patient Experience
When designing action plans that will improve patient perceptions, PRC recommends beginning with your Key Drivers of Excellence®. To improve perceptions of the Overall Target (such as Overall Quality of Care, Overall Rating of the Hospital, Likelihood to Recommend),...
