by Noah Larsen | Jul 19, 2019 | Employee Experience
A key to reinforcing excellent behavior is to show appreciation. Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior. Instead of badgering low performers, we should spend more...
by Isaiah Dominguez | Jul 11, 2019 | Employee Experience
How Nurse Bullies are Affecting Healthcare and How to Transform Better Work Environments When the word “bullying” comes up, the mind naturally turns to students. While bullying likely affects kids the most, unfortunately, it’s not something the rest of us are exempt...
by Noah Larsen | Jul 1, 2019 | Employee Experience, Patient Experience
Key Drivers are determined through statistical analysis using survey responses from patients discharged from the survey area; they tell you what aspects of care are most influential in creating excellent patient experiences. By helping narrow your focus on what is...
by Isaiah Dominguez | Jun 26, 2019 | Employee Experience, Patient Experience
“Slow and steady wins the race.” Remember this phrase? This underlines the method of sustaining the simplicity of “quality over quantity.” Hospitals are routinely exploring fresh new ideas to improve team building through patient, employee, and the physician...
by Noah Larsen | Jun 17, 2019 | Employee Experience
A daily commitment to make sure all leaders and staff are aware of safety operations, risks, and barriers. Our experience with best practice is that leaders come together in the beginning of the shift. All leaders and managers review what operations are going to look...
by Noah Larsen | Jun 17, 2019 | Employee Experience, Patient Experience
Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. With their ongoing commitment to patient quality care, Owensboro Health engaged PRC to help drive excellence...
