by Noah Larsen | Apr 15, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management. Effective communication strategies directly impact how patients perceive their pain management experience, which...
by Noah Larsen | Apr 13, 2025 | Employee Experience, Excellence Accelerator, Patient Experience
A rapid improvement resource from PRC’s Excellence Accelerator® team about teamwork in the workplace.
by Noah Larsen | Apr 8, 2025 | Patient Experience
This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department. Effective communication strategies, workflow optimization, and wait time-management directly impact how patients perceive their lab experience,...
by Noah Larsen | Mar 27, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences. Effective communication strategies directly impact how patients perceive their pain management experience, which influences responses to the...
by James Ratliff | Feb 24, 2025 | Patient Experience
Updated February 2025 – April 2023 through March 2024 Discharges Care Compare recently refreshed to contain data from April 2023—March 2024 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the publicly...
by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
