by Noah Larsen | Nov 3, 2025 | CAHPS Updates, Patient Experience
Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts. Survey Question 1: When you and this provider talked about starting or stopping a prescription medicine, did this provider ask you what you thought was best for you?...
by Noah Larsen | Oct 31, 2025 | CAHPS Updates, Patient Experience
Explore tips for administering CMS’ Psychiatric Inpatient Experience (PIX) survey and maximizing participation. Topics discussed include: Should we ask all patients in our department to do the survey? Which patients are eligible? How should we administer the...
by Noah Larsen | Oct 29, 2025 | CAHPS Updates, Patient Experience
Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts. Survey Question: In the last 6 months, did you and anyone on your health care team talk about how much your prescription medications cost? Why it Matters: Discussing...
by Noah Larsen | Oct 9, 2025 | Patient Experience
Care That Continues: The Lasting Value of Personal Calls Post-Discharge Hosted by: Nadine Signe, MBA, MS, OTR/L, CAPS, Director, Office of Patient & Family Experience at Sibley Memorial Hospital/Johns Hopkins Medicine Barbara Mastrole, PhD, RN, CPNP-PC, NEA-BC,...
by Noah Larsen | Oct 8, 2025 | Patient Experience
Every Interaction Builds Loyalty Hosted by: Katie Owens, MHA, CPXP, Co-Founder & President at Healthcare Experience Foundation Revisit the keynote session of our 2025 Healthcare Experience Summit! In the session, Katie draws from her work with thousands of...
by Noah Larsen | Sep 25, 2025 | Patient Experience
Revisit the sessions from the 2025 Healthcare Experience Summit! On September 23, 2025, PRC hosted our annual conference, the Healthcare Experience Summit, a day full of actionable sessions highlighting best practices and success stories led by PRC clients and...
