by Noah Larsen | Jul 30, 2019 | Patient Experience
Patients’ perceptions of Responsiveness have emerged among the key drivers for many of America’s Hospitals and HealthSystems. Responsiveness is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems Survey: 1. During this...
by Noah Larsen | Jul 26, 2019 | Patient Experience
Real time data is a great benefit of working with PRC and utilizing the telephone methodology. EasyView® enables you to see the most current data available alongside historical data so you can see progress over time. When you are viewing your data here, though, you...
by Isaiah Dominguez | Jul 25, 2019 | Employee Experience, Patient Experience
“Cinderelly, Cinderelly, night and day it’s Cinderelly. Make the fire, fix the breakfast, wash the dishes, do the mopping, and the sweeping and the dusting—they always keep her hopping. She goes around in circles till she’s very, very dizzy, still they...
by Noah Larsen | Jul 24, 2019 | Patient Experience
Your PRC Patient Experience Study asks patients, “How would you rate your overall safety? Excellent, Very Good, Good, Fair, or Poor?” This safety question is one of the most common Key Drivers of Excellence® for how patients feel about their overall quality of care in...
by Noah Larsen | Jul 17, 2019 | Patient Experience
One of the most powerful techniques to improve and sustain an outpatient department or ambulatory care experience that drives patient loyalty is implementing ways to keep patients informed throughout their visit. When patients make outpatient/ambulatory appointments,...
by Noah Larsen | Jul 15, 2019 | Patient Experience
CARES was designed by our PRC Excellence Accelerator® team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
