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FFY 2024 HCAHPS Final Rule Published
CMS confirmed several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment.
2023 PRC National Healthcare Consumer Study
The 2023 PRC National Consumer Study looks at trends of how consumers nationwide feel about the state of healthcare in their own communities.
Critical Care Unit Rounding
Critical Care departments represent some of the most intense and acute care environments where patients face potentially life-threatening illness and unique symptoms.
Reducing Readmissions with CARES™ Connect
Join us as we share new research surrounding CARES Connect, the impact it’s demonstrating, and how it optimizes post-discharge follow-up.
PRC’s National Health Survey Brief: LGBTQ+ Health...
PRC’s National Health Survey included questions about sexual orientation & gender identity to gauge disparities experienced by LGBTQ+ adults.
Wait Time Communication in the Emergency Departmen...
One of the most powerful techniques to improve and sustain an emergency department experience that drives patient loyalty is implementing ways to keep patients informed throughout their stay. When patients hold our Emergency Departments accountable for the quality of...