by Noah Larsen | Nov 12, 2025 | Market Perception, Patient Experience
Communications that Matter: The Value of Verbatim Employee Feedback Hosted by: Andy Ibbotson, CEO at RatingsMD Megan Yezak, APR, Marketing Manager at MyMichigan Health MyMichigan Health has expanded its successful transparency initiatives to include ratings and...
by Noah Larsen | Nov 10, 2025 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’ line of CAHPS surveys. If you would like to receive these reports as an email, please...
by Noah Larsen | Nov 3, 2025 | CAHPS Updates, Patient Experience
Molly Hemphill, MPA, guides a presentation to help teams conduct a Psychiatric Inpatient Experience (PIX) Survey. This quick video will get you up-to-speed with the latest from CMS and what to expect ahead of the mandated January 1, 2026 launch. For additional...
by Noah Larsen | Nov 3, 2025 | Employee Experience
Communications that Matter: The Value of Verbatim Employee Feedback Hosted by: Phil Amos, Director of Human Resources at Memorial Health System Tracy Hall, MSHAL, Director, Physician & Employee Solutions at PRC In 2023, Memorial Health System began to rethink...
by Noah Larsen | Oct 31, 2025 | CAHPS Updates, Patient Experience
Explore tips for administering CMS’ Psychiatric Inpatient Experience (PIX) survey and maximizing participation. Topics discussed include: Should we ask all patients in our department to do the survey? Which patients are eligible? How should we administer the...
