by Noah Larsen | Feb 27, 2025 | Community Health
Rachel Walter joined Lee Health in 2019 and currently serves as the organization’s Senior Innovation Catalyst. Lee Health is a non-profit health system based in Lee County, Florida, consisting of four acute care hospitals and several clinics and specialty facilities...
by Noah Larsen | Feb 19, 2025 | Employee Experience
Clicked Submit: Now What? OnDemand Webinar Now Available Presented by: Tracy Hall, MSHAL, Director, Physician and Employee Solutions at PRC For employee leaders, survey fatigue can prevent organizations from collecting the insights needed to empower their employees...
by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
by Noah Larsen | Feb 12, 2025 | CAHPS Updates, Patient Experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one of the most commonly used studies in patient experience research. Like fellow CAHPS® surveys, it provides a standardized model for patients to rate and assess their options for...
by Noah Larsen | Jan 20, 2025 | Patient Experience
This year, PRC celebrates 44 years of impact, proudly celebrating healthcare excellence. We focus on healthcare differently, partnering with you to drive meaningful improvements and delivering measurable results that demonstrate our commitment to excellence. Take a...
