by Noah Larsen | Sep 2, 2020 | Patient Experience
Key Points Q4 2019 HCAHPS data will be used for Hospital VBP for hospitals who submitted it. Q1 2020 and Q2 2020 HCAHPS data will not be used for Hospital VBP, even if it is submitted. No direction has been given regarding star ratings or publicly reported data....
by Noah Larsen | Aug 31, 2020 | Patient Experience
The last several months have brought profound changes to both the employee experience and patient experience. Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...
by Noah Larsen | Aug 21, 2020 | Patient Experience
Your hospital has recently received your annual VBP report from CMS, and now your leaders are asking, “How does this information relate to the improvement work we are doing NOW?” PRC’s Jan Gnida, CPXP, will walk you through how to use our innovative VBP Calculator on...
by Noah Larsen | Aug 18, 2020 | Employee Experience, Patient Experience
Asante Three Rivers Medical Center is a 125-bed acute care hospital in Grants Pass, Oregon, part of the Asante health system with locations across Southern Oregon. Altogether, Asante has been ranked as a “Top-15 Health System” by IBM Watson Health for...
by Noah Larsen | Aug 7, 2020 | Employee Experience
As the Joint Commission updates their policies for After Action Reports to better reflect COVID-19 and similar crises, conducting a PRC After Action Review is an effective way to meet the Joint Commission’s standards. From a gas leak to a global pandemic, crises creep...
