by Noah Larsen | Sep 16, 2025 | CAHPS Updates, Patient Experience
In April 2025, CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients. The changes sought to make the survey more concise and question wording clearer, while also adjusting the survey modes and administration to strengthen data...
by Noah Larsen | Aug 13, 2025 | CAHPS Updates, Patient Experience
While CMS has set the timeline for the onset of public reporting for the January 2025 measure updates, it has not yet announced an official date for releasing achievement thresholds and benchmarks for these new measures. The following reflects PRC’s anticipated...
by Noah Larsen | Aug 13, 2025 | CAHPS Updates, Patient Experience
PRC Norm Benchmarks for New HCAHPS Measures Now Released on PRC EasyView® National percentile comparative data for the new dimensions will be available from PRC, based on published Care Compare data, by the end of calendar year 2026. PRC produced early national norms...
by Noah Larsen | Aug 13, 2025 | CAHPS Updates, Patient Experience
PRC analytics have shown Teamwork is the #1 key driver of overall experience across service lines and consistently across years. Excellence in teamwork translates to higher top box overall experience performance. Effective teamwork is critical for delivering safe,...
by James Ratliff | Aug 12, 2025 | CAHPS Updates, Patient Experience
Updated August 2025 – October 2023 through September 2024 Discharges Care Compare recently refreshed to contain data from July 2023—June 2024 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the publicly...
by Noah Larsen | Aug 6, 2025 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’ line of CAHPS surveys. If you would like to receive these reports as an email, please...
