by Noah Larsen | May 11, 2026 | CAHPS Updates, Patient Experience
CMS recently announced the mandating of a new patient experience study to measure outpatient surgery or procedure care. The Information Transfer Patient‑Reported Outcome Performance Measure (PRO-PM) program seeks to assess patient perceptions of the information...
by Noah Larsen | Apr 18, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 13, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 7, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Mar 23, 2026 | CAHPS Updates, Patient Experience
This measure captures something that every patient instinctively notices: whether the people caring for them actually know their story. When a patient watches a nurse enter the room and immediately ask questions that were already answered two shifts ago, or sees a...
by Noah Larsen | Mar 11, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
