by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
by Noah Larsen | Feb 12, 2025 | CAHPS Updates, Patient Experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one of the most commonly used studies in patient experience research. Like fellow CAHPS® surveys, it provides a standardized model for patients to rate and assess their options for...
by Noah Larsen | Jan 20, 2025 | Patient Experience
This year, PRC celebrates 44 years of impact, proudly celebrating healthcare excellence. We focus on healthcare differently, partnering with you to drive meaningful improvements and delivering measurable results that demonstrate our commitment to excellence. Take a...
by Noah Larsen | Jan 15, 2025 | Patient Experience
CARES™ Connect: Real-Time Feedback to Promote Safer Patient Outcomes OnDemand Webinar Now Available Presented by: Susan Knox, MSN, BSN, RN, Director of Quality Management and Organizational Experience at Genesis Healthcare System Allison Schwartz, MPH, BSH, Patient...
by Noah Larsen | Sep 26, 2024 | CHNA, Employee Experience, Market Perception, Patient Experience, Physician Partnership
Relive our annual celebration of healthcare excellence. On September 25, PRC hosted the 2024 Healthcare Experience Summit, a conference full of sessions led by PRC clients and partners. The summit provided an opportunity to learn best practices from top-performing...
by Noah Larsen | Sep 10, 2024 | CAHPS Updates, Patient Experience
HCAHPS: Revised for 2025 OnDemand Webinar Now Available Hosted by: Jan Gnida, CPXP, Senior Vice President, Research Operations at PRC Matthew Holt, MPH, Director, CAHPS Production at PRC What’s ahead for HCAHPS? With decades of of CAHPS expertise under their...
