by Noah Larsen | Oct 31, 2025 | CAHPS Updates, Patient Experience
Explore tips for administering CMS’ Psychiatric Inpatient Experience (PIX) survey and maximizing participation. Topics discussed include: Should we ask all patients in our department to do the survey? Which patients are eligible? How should we administer the...
by Noah Larsen | Oct 29, 2025 | CAHPS Updates, Patient Experience
Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts. Survey Question: In the last 6 months, did you and anyone on your health care team talk about how much your prescription medications cost? Why it Matters: Discussing...
by Noah Larsen | Oct 9, 2025 | Patient Experience
Care That Continues: The Lasting Value of Personal Calls Post-Discharge Hosted by: Nadine Signe, MBA, MS, OTR/L, CAPS, Director, Office of Patient & Family Experience at Sibley Memorial Hospital/Johns Hopkins Medicine Barbara Mastrole, PhD, RN, CPNP-PC, NEA-BC,...
by Noah Larsen | Oct 8, 2025 | Patient Experience
Every Interaction Builds Loyalty Hosted by: Katie Owens, MHA, CPXP, Co-Founder & President at Healthcare Experience Foundation Revisit the keynote session of our 2025 Healthcare Experience Summit! In the session, Katie draws from her work with thousands of...
by Noah Larsen | Sep 25, 2025 | Patient Experience
Revisit the sessions from the 2025 Healthcare Experience Summit! On September 23, 2025, PRC hosted our annual conference, the Healthcare Experience Summit, a day full of actionable sessions highlighting best practices and success stories led by PRC clients and...
by Noah Larsen | Sep 16, 2025 | CAHPS Updates, Patient Experience
In April 2025, CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients. The changes sought to make the survey more concise and question wording clearer, while also adjusting the survey modes and administration to strengthen data...
