by Noah Larsen | Feb 24, 2026 | CAHPS Updates, Patient Experience
If your organization conducts the In-Center Hemodialysis CAHPS survey (ICH CAHPS), spring 2026 will mark important changes to its contents and dimensions. These changes remove and consolidate several questions, aiming to streamline the survey experience for patients...
by Noah Larsen | Feb 8, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Dec 23, 2025 | CAHPS Updates, Patient Experience
Rest and recovery are vital for healing. Hospital staff play a key role by creating a quiet, comfortable environment and minimizing disruptions. Quality rest can speed recovery, reduce complications, and improve the overall experience. By protecting patients’ rest,...
by Noah Larsen | Dec 9, 2025 | Employee Experience, Patient Experience
Unlock 40 practical, actionable strategies to seamlessly integrate employee wellness and recognition into your organizational foundation. This comprehensive guide, specifically designed for healthcare leaders, reframes wellness as a non-negotiable cultural design...
by Noah Larsen | Nov 19, 2025 | Patient Experience
Improve patient safety, quality of care, and overall experience by mastering the art of relational rounding. This guide provides a clear framework for building trust through intentional connection. Learn proven techniques to dramatically improve patient experience,...
by Noah Larsen | Nov 12, 2025 | Market Perception, Patient Experience
Communications that Matter: The Value of Verbatim Employee Feedback Hosted by: Andy Ibbotson, CEO at RatingsMD Megan Yezak, APR, Marketing Manager at MyMichigan Health MyMichigan Health has expanded its successful transparency initiatives to include ratings and...
