by Noah Larsen | Jan 15, 2025 | Patient Experience
CARES™ Connect: Real-Time Feedback to Promote Safer Patient Outcomes OnDemand Webinar Now Available Presented by: Susan Knox, MSN, BSN, RN, Director of Quality Management and Organizational Experience at Genesis Healthcare System Allison Schwartz, MPH, BSH, Patient...
by Noah Larsen | Sep 26, 2024 | CHNA, Employee Experience, Market Perception, Patient Experience, Physician Partnership
Relive our annual celebration of healthcare excellence. On September 25, PRC hosted the 2024 Healthcare Experience Summit, a conference full of sessions led by PRC clients and partners. The summit provided an opportunity to learn best practices from top-performing...
by Noah Larsen | Sep 10, 2024 | CAHPS Updates, Patient Experience
HCAHPS: Revised for 2025 OnDemand Webinar Now Available Hosted by: Jan Gnida, CPXP, Senior Vice President, Research Operations at PRC Matthew Holt, MPH, Director, CAHPS Production at PRC What’s ahead for HCAHPS? With decades of of CAHPS expertise under their...
by Noah Larsen | Sep 5, 2024 | Patient Experience
How to Build a PRC EasyView® Dashboard OnDemand Webinar Now Available Hosted by: Nancy Miller, EasyView Support Specialist at PRC Discover how to use and share the new EasyView Dashboard to display important metrics for your organization, department, or team. This...
by Noah Larsen | Aug 30, 2024 | CAHPS Updates, Patient Experience
Sifting through the final rule from the Center for Medicare & Medicaid Services (CMS) can be overwhelming. Thankfully, our CAHPS® team at PRC reviewed the new releases and compiled an infographic with all the main takeaways. From design changes from updates to...
by Noah Larsen | Aug 21, 2024 | CAHPS Updates, Patient Experience
CMS confirmed several changes for HCAHPS process and included several survey changes confirmed in the following final rule that can be viewed here. These process and survey changes are listed below and will begin with discharges from January 1st, 2025, forward. Survey...
