by Noah Larsen | Apr 8, 2025 | Patient Experience
This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department. Effective communication strategies, workflow optimization, and wait time-management directly impact how patients perceive their lab experience,...
by Noah Larsen | Mar 27, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences. Effective communication strategies directly impact how patients perceive their pain management experience, which influences responses to the...
by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
by Noah Larsen | Feb 12, 2025 | CAHPS Updates, Patient Experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one of the most commonly used studies in patient experience research. Like fellow CAHPS® surveys, it provides a standardized model for patients to rate and assess their options for...
by Noah Larsen | Jan 20, 2025 | Patient Experience
This year, PRC celebrates 44 years of impact, proudly celebrating healthcare excellence. We focus on healthcare differently, partnering with you to drive meaningful improvements and delivering measurable results that demonstrate our commitment to excellence. Take a...
by Noah Larsen | Jan 15, 2025 | Patient Experience
CARES™ Connect: Real-Time Feedback to Promote Safer Patient Outcomes OnDemand Webinar Now Available Presented by: Susan Knox, MSN, BSN, RN, Director of Quality Management and Organizational Experience at Genesis Healthcare System Allison Schwartz, MPH, BSH, Patient...
