by Noah Larsen | Sep 5, 2024 | Patient Experience
How to Build a PRC EasyView® Dashboard OnDemand Webinar Now Available Hosted by: Nancy Miller, EasyView Support Specialist at PRC Discover how to use and share the new EasyView Dashboard to display important metrics for your organization, department, or team. This...
by Noah Larsen | Aug 30, 2024 | CAHPS Updates, Patient Experience
Sifting through the final rule from the Center for Medicare & Medicaid Services (CMS) can be overwhelming. Thankfully, our CAHPS® team at PRC reviewed the new releases and compiled an infographic with all the main takeaways. From design changes from updates to...
by Noah Larsen | Aug 21, 2024 | CAHPS Updates, Patient Experience
CMS confirmed several changes for HCAHPS process and included several survey changes confirmed in the following final rule that can be viewed here. These process and survey changes are listed below and will begin with discharges from January 1st, 2025, forward. Survey...
by Noah Larsen | Aug 21, 2024 | CAHPS Updates, Patient Experience
CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS), which can be viewed here, including updates for the Value Based Purchasing (VBP) program: Please see the table below to see how the updated HCAHPS survey will impact VBP in...
by Noah Larsen | Aug 7, 2024 | Employee Experience, Patient Experience
Post-discharge outreach continues to prove itself as an effective patient experience best practice. It ensures the patient’s safe transition home and can reduce readmission risks. The question then turns to deciding the most efficient and effective method to conduct...
by Noah Larsen | Jul 25, 2024 | Patient Experience
At PRC, we go beyond simply measuring patient experience. We believe every patient deserves an excellent healthcare journey, which is why we work with our clients to enhance their patient experience initiatives through a multi-pronged process of solutions and support....
