by Noah Larsen | May 15, 2025 | Patient Experience
Buchanan General Hospital (BGH) is a 111-bed facility opened in 1979 and located in Grundy, VA. The hospital employs 200 care team members to serve patients in Buchanan County and surrounding regions. In recent years, BGH has received acclaim for their patient...
by Noah Larsen | Apr 15, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management. Effective communication strategies directly impact how patients perceive their pain management experience, which...
by Noah Larsen | Apr 8, 2025 | Patient Experience
This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department. Effective communication strategies, workflow optimization, and wait time-management directly impact how patients perceive their lab experience,...
by Noah Larsen | Mar 27, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences. Effective communication strategies directly impact how patients perceive their pain management experience, which influences responses to the...
by Noah Larsen | Feb 17, 2025 | Patient Experience
In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient...
by Noah Larsen | Feb 12, 2025 | CAHPS Updates, Patient Experience
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one of the most commonly used studies in patient experience research. Like fellow CAHPS® surveys, it provides a standardized model for patients to rate and assess their options for...
