by James Ratliff | Dec 14, 2023 | Patient Experience
When we look towards enhancing the patient’s experience, it’s not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In...
by James Ratliff | Dec 6, 2023 | Employee Experience, Patient Experience
As hospitals across the country strive to balance efficiency with ensuring excellent patient experience, one of the obstacles requiring attention is patient readmissions. Improving readmissions is vital for health systems because it signifies a commitment to...
by Noah Larsen | Dec 1, 2023 | Patient Experience
Your organization will receive a notification from PRC if a respondent mentions a serious situation we feel you should be notified about during the data collection of your patient experience surveys. PRC utilizes www.PRCAlertView.com as a communication channel to...
by James Ratliff | Nov 2, 2023 | Patient Experience
Jan Gnida CPXP and Katie Owens, MHA, CPXP, join us on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the...
by James Ratliff | Oct 30, 2023 | Employee Experience, Patient Experience
Creating a Culture of Mutual Care and Mutual Respect Hosted by: Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at...
by James Ratliff | Sep 29, 2023 | Community Health, Employee Experience, Market Perception, Patient Experience, Physician Partnership
Revisit a day of of learning, networking, and recognition. PRC hosted 2023 PRC Healthcare Experience Summit, a conference full of sessions that explore the most pressing topics in healthcare. Attendees were able to connect with fellow hospital leaders and healthcare...
