by Noah Larsen | May 15, 2025 | Patient Experience
Buchanan General Hospital (BGH) is a 111-bed facility opened in 1979 and located in Grundy, VA. The hospital employs 200 care team members to serve patients in Buchanan County and surrounding regions. In recent years, BGH has received acclaim for their patient...
by Noah Larsen | Apr 15, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management. Effective communication strategies directly impact how patients perceive their pain management experience, which...
by Noah Larsen | Apr 14, 2025 | Market Perception
The more you study the competencies of hospitals and health systems with leading brand perceptions, the more it becomes clear their effectiveness stems from multiple perspectives. An excellent patient experience requires engaged employees motivated to provide...
by Noah Larsen | Apr 8, 2025 | Patient Experience
This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department. Effective communication strategies, workflow optimization, and wait time-management directly impact how patients perceive their lab experience,...
by Noah Larsen | Apr 7, 2025 | Community Health
Substance use and addiction continue as critical health issues facing communities throughout America. Substance use—including alcohol use, use of illegal drugs, and misuse of prescription drugs—contributes to negative health outcomes in myriad ways, including...
