by James Ratliff | Jun 28, 2023 | Patient Experience
Reducing Readmissions with CARES™ Connect OnDemand Webinar Now Available Improving quality outcomes is critical for all healthcare organizations. Yet, many times teams feel stuck improving HCAHPS, care transitions, readmissions and patient loyalty. New research from...
by James Ratliff | Jun 9, 2023 | Patient Experience
One of the most powerful techniques to improve and sustain an emergency department experience that drives patient loyalty is implementing ways to keep patients informed throughout their stay. When patients hold our Emergency Departments accountable for the quality of...
by James Ratliff | Jun 6, 2023 | Patient Experience
The past few years have been a roller coaster for healthcare. We now have publicly reported HCAHPS data for hospitals collected during the pandemic, where we saw that hospitals’ scores decreased during the pandemic after scores plateaued prior to the pandemic. In...
by James Ratliff | May 24, 2023 | Patient Experience
As Medicaid officials commence the process of redetermining coverage and eligibility following the expiration of COVID-19 Medicaid policies, millions of patients nationwide face the peril of losing their health insurance. This development has exacerbated the already...
by James Ratliff | May 24, 2023 | Patient Experience
CMS continues to move forward with its plan to require hospital participation in the OAS CAHPS survey as of January 2024. PRC is beginning discussions to assist our client partners in performing file reviews to determine if any changes are needed to their extract...
by James Ratliff | May 24, 2023 | Employee Experience, Patient Experience
Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of...
