by Noah Larsen | Mar 14, 2023 | Consumer & Brand, Patient Experience
Power of Transparency: Sharing the Patient Voice Wednesday, April 5 at 1 p.m. CT Online presence plays a larger role than ever in healthcare consumer decision-making. Discover a simple addition to your patient experience to meet patients online before they choose to...
by Noah Larsen | Feb 6, 2023 | Patient Experience
CMS has announced that new mode adjustments will be applied to HCAHPS data, starting with patients discharged in January 2023. These mode adjustments were derived using the data gathered during CMS’ 2021 mode experiment. The mode adjustment allows CMS to account...
by Noah Larsen | Jan 30, 2023 | Patient Experience
CMS recently released its CY 2022 Final Rule for Outpatient and Ambulatory Surgery (OAS) CAHPS. In accordance with previous Rules, this Final Rule included the future timeline where OAS CAHPS will become a mandatory survey for VBP reimbursement starting in CY 2024 and...
by Noah Larsen | Nov 17, 2022 | Patient Experience
In today’s healthcare landscape, many organizations offer patients the chance to take their CG-CAHPS survey as they’re leaving the facility on a tablet or similar web-based device, commonly known as point-of-care surveys. This option may sound promising to healthcare...
by Noah Larsen | Sep 29, 2022 | Patient Experience
Patient Rounding is a practice and a process, designed to connect leaders and patients and giving patients confidence in the organization, the team, its leadership, and quality of care. Why? To validate staff performance and provide a mechanism for following up on...
by Noah Larsen | Sep 29, 2022 | Patient Experience
Defining patient experience excellence is at the foundation of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast interview this week with Lara Burnside. Lara is Senior Vice President, Chief Experience Officer with JPS Health...
