by James Ratliff | Oct 30, 2023 | Employee Experience, Patient Experience
Creating a Culture of Mutual Care and Mutual Respect Hosted by: Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at...
by James Ratliff | Sep 29, 2023 | Community Health, Employee Experience, Market Perception, Patient Experience, Physician Partnership
Revisit a day of of learning, networking, and recognition. PRC hosted 2023 PRC Healthcare Experience Summit, a conference full of sessions that explore the most pressing topics in healthcare. Attendees were able to connect with fellow hospital leaders and healthcare...
by James Ratliff | Aug 23, 2023 | Patient Experience
OAS CAHPS Checklist: Protocol to Best Practices OnDemand Webinar Available Now! Join PRC’s CAHPS® experts for a review of the components and changes in the OAS CAHPS program as we move towards mandatory data collection and submission beginning with January 2024...
by James Ratliff | Aug 21, 2023 | CAHPS Updates, Patient Experience
CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS), which can be viewed here, including updates for the Value Based Purchasing (VBP) program: FFY2026 (CY2024 HCAHPS discharges) Starting with FFY 2026, the VBP program will...
by James Ratliff | Aug 10, 2023 | CAHPS Updates, Patient Experience
In a recent final rule, CMS confirmed several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. These changes are listed below and CMS plans for them to begin with discharges from January 1st, 2025, forward. Survey Modes...
by Noah Larsen | Jul 25, 2023 | Patient Experience
Critical Care departments represent some of the most intense and acute care environments where patients face potentially life-threatening illness and unique symptoms. These environments are also highly unpredictable and sometimes chaotic in that patients may arrive...
