by Noah Larsen | Sep 25, 2025 | Patient Experience
Revisit the sessions from the 2025 Healthcare Experience Summit! On September 23, 2025, PRC hosted our annual conference, the Healthcare Experience Summit, a day full of actionable sessions highlighting best practices and success stories led by PRC clients and...
by Noah Larsen | Sep 16, 2025 | CAHPS Updates, Patient Experience
In April 2025, CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients. The changes sought to make the survey more concise and question wording clearer, while also adjusting the survey modes and administration to strengthen data...
by Noah Larsen | Sep 3, 2025 | Patient Experience
Updated September 2025 One of Centers for Medicare and Medicaid Services’ (CMS) newest studies for measuring patient experience, the Psychiatric Inpatient Experience (PIX) Survey explores the care experience specific to inpatient psychiatric facilities (IPF) as part...
by Noah Larsen | Aug 19, 2025 | Employee Experience, Patient Experience
Recognition is one of the most important elements of cultivating employee engagement. That’s why PRC created a collection of communication materials for you to use in your organization that give your care teams the recognition they deserve. These resources are...
by Noah Larsen | Aug 13, 2025 | CAHPS Updates, Patient Experience
While CMS has set the timeline for the onset of public reporting for the January 2025 measure updates, it has not yet announced an official date for releasing achievement thresholds and benchmarks for these new measures. The following reflects PRC’s anticipated...
by Noah Larsen | Aug 13, 2025 | CAHPS Updates, Patient Experience
PRC Norm Benchmarks for New HCAHPS Measures Now Released on PRC EasyView® National percentile comparative data for the new dimensions will be available from PRC, based on published Care Compare data, by the end of calendar year 2026. PRC produced early national norms...
