by Noah Larsen | Oct 9, 2025 | Patient Experience
Care That Continues: The Lasting Value of Personal Calls Post-Discharge Hosted by: Nadine Signe, MBA, MS, OTR/L, CAPS, Director, Office of Patient & Family Experience at Sibley Memorial Hospital/Johns Hopkins Medicine Barbara Mastrole, PhD, RN, CPNP-PC, NEA-BC,...
by Noah Larsen | Oct 8, 2025 | Patient Experience
Every Interaction Builds Loyalty Hosted by: Katie Owens, MHA, CPXP, Co-Founder & President at Healthcare Experience Foundation Revisit the keynote session of our 2025 Healthcare Experience Summit! In the session, Katie draws from her work with thousands of...
by Noah Larsen | Sep 25, 2025 | Patient Experience
Revisit the sessions from the 2025 Healthcare Experience Summit! On September 23, 2025, PRC hosted our annual conference, the Healthcare Experience Summit, a day full of actionable sessions highlighting best practices and success stories led by PRC clients and...
by Noah Larsen | Sep 16, 2025 | CAHPS Updates, Patient Experience
In April 2025, CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients. The changes sought to make the survey more concise and question wording clearer, while also adjusting the survey modes and administration to strengthen data...
by Noah Larsen | Sep 3, 2025 | CAHPS Updates, Patient Experience
Updated September 2025 One of Centers for Medicare and Medicaid Services’ (CMS) newest studies for measuring patient experience, the Psychiatric Inpatient Experience (PIX) Survey explores the care experience specific to inpatient psychiatric facilities (IPF) as part...
by Noah Larsen | Aug 19, 2025 | Employee Experience, Patient Experience
Recognition is one of the most important elements of cultivating employee engagement. That’s why PRC created a collection of communication materials for you to use in your organization that give your care teams the recognition they deserve. These resources are...
