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Posts by category

• Category: CAHPS Updates
  • HCAHPS Dimension Measures: Staff Help Rest and Recover & Able to Get Rest
  • HCAHPS Care Compare Percentiles
  • CAHPS for MIPS Best Practice Resource: Access to Specialists
  • CAHPS Corner: Q4 2025
  • 2025 PIX Survey Updates
  • CAHPS for MIPS Best Practice Resource: Shared Decision Making
  • PIX Survey Best Practices
  • CAHPS for MIPS Best Practice Resource: Stewardship of Patient Resources
  • CAHPS Hospice 2025 Updates: What You Need to Know
  • PIX Surveys for Beginners: Frequently Asked Questions
  • Timeline for Public Reporting, Percentiles, and VBP of New HCAHPS Measures Effective January 2025
  • New HCAHPS Norms: August 2025
  • HCAHPS Best Practices: Staff Work Well Together
  • CAHPS Corner: Q3 2025
  • PX 2025: HCAHPS 2.0 Early Trends and Insights
  • HCAHPS 2.0 Preliminary Insights: What You Need to Know
  • HCAHPS for Beginners: 5 Frequently Asked Questions
  • HCAHPS: Revised for 2025
  • HCAHPS 2.0 – Everything You Need to Know
  • HCAHPS: Revised for 2025 Confirmed Changes
  • FFY 2025 HCAHPS VBP Final Rule
  • FFY 2024 HCAHPS VBP Update
  • FFY 2024 HCAHPS Final Rule Published
• Category: Community Health
  • Scaling the Summit of Mental Health Needs in Ski Towns: Using Community and Provider Research to Inform Strategic Efforts
  • PRC’s National Health Survey Brief: Food Insecurity in the US
  • Informational Mini-Session: Community Health
  • PRC’s National Health Survey Brief: Racial and Ethnic Health Equity in the US
  • From Crisis to Care: Community-Based Strategies to Combat Substance Use
  • PRC’s National Health Survey Brief: Substance Use in the US
  • Client Spotlight: Community Health in the Classroom
  • PRC’s National Health Survey Brief: Overweight & Obesity in the US
  • Education & Health Equity: Utilizing CHNA Data in the Classroom
  • PRC’s National Health Survey Brief: Diabetes in the US
  • 2024 PRC Healthcare Experience Summit OnDemand Sessions
  • PRC’s National Health Survey Brief: Housing in the US
  • Success Story: Planting a Community Nutrition Initiative
  • PRC’s National Health Survey Brief: Mental Health in the US
  • Home-Grown Impact: Planting a Community Nutrition Initiative
  • PRC’s National Health Survey Brief: Adverse Childhood Experiences in the US
  • PRC’s National Health Survey Brief: Rural Health in America
  • Breaking Down the C-H-N-A
  • A Pandemic’s Effect on Health in the US
  • 2023 PRC Healthcare Experience Summit OnDemand Sessions
  • PRC’s National Health Survey Brief: Diversity, Equity & Inclusion
  • PRC’s National Health Survey Brief: LGBTQ+ Health Equity
  • Success Story: Overcoming Deaths of Despair in Rural Communities
  • PRC’s National Health Survey Brief: Mental Health in the US
  • Case Study: Fostering Health Equity by Creating Equitable Housing
  • PRC’s National Health Survey Brief: Diabetes in the US
  • Case Study: Creating a Community Focal Point
  • PRC’s National Health Survey Brief: Tobacco Use in the US
  • A CHNA Panel Discussion: Building Equity Through Collaboration
  • Greater Recognition Needed for the Healthcare Heroes of the Opioid Crisis
  • Case Study: Answering the Call Through DEI Measures
  • PRC’s National Health Survey Brief: Older Adults and the Social Determinants of Health
  • PRC’s National Health Survey Brief: Rural Health in the US
  • PRC’s National Health Survey Brief: Overweight and Obesity in the US
  • PRC’s National Health Survey Brief: Substance Abuse
  • PRC’s National Health Survey Brief: Preventive Health Care in Older Adults
  • PRC’s National Health Survey Brief: Racial/Ethnic Health Equity in the US
  • National Coronavirus Community Impact Survey: 2021 Edition
  • PRC’s National Health Survey Brief: Mental Health
  • Contact Tracing: What It Is and Why You Should Care
  • PRC’s National Health Survey Brief: Risks to Healthy Aging
  • Exploring Racial and Ethnic Disparities in COVID-19 and Healthcare
  • PRC National Coronavirus Community Impact Survey
  • PRC Coronavirus Community Impact Survey
  • Flattening the “Second Curve”: Bracing for the Mental Health Impact of COVID-19
  • No Place Like Home: Social Determinants and Sustainable Housing
  • Not for the Faint of Heart: Exploring the Cardiovascular Health Disparities Affecting People of Color
  • PRC: Your CHNA Solution
  • Adverse Childhood Events Impacting Community Health
  • Minorities in Healthcare: Adjusting with the Times and Paving the Path for Healthcare Diversity
  • PRC’s National Health Survey Brief: Nutrition, Physical Activity, and Weight
  • Care despair: What health insurance literacy means for public health
  • A Regional Approach to Strengthening Community Health
  • How Unplugging Helped Me Plug into My Community
  • PRC’s National Health Survey Brief: Chronic Conditions
  • CHNA Glossary of Terms
  • Food Insecurity in the US: Findings from the PRC National Health Survey
  • Root Cause Analysis
  • Building Sustainable Collaborations: Lessons Learned from Two High Functioning Collaboratives
  • Primary Data Unlocks the Secret to a Powerhouse CHNA
  • CHNA Minute: Community Engagement
  • Passion Meets Profession at ACHI
  • Substance Abuse: Findings from the PRC National Health Survey
  • Logic Models: Planning Interventions to Impact Population Health
  • Access to Healthcare: Findings from the PRC National Health Survey
  • Living Well in the Community
  • Engaged Solutions to Address Socio-Emotional Needs
  • Cultivating Cultural Competency
  • Health Literacy Findings from the PRC National Health Survey
  • PRC Partners Honored by American Hospital Association
  • Congratulations to PRC’s Community Partners!
  • 6 Reasons Why Population Surveys Are the Future of Community Health
  • Mental Health Findings from the PRC National Health Survey
  • Building Healthy Futures: Incorporating Community Input into a Data-Driven Method for Identifying Priorities
  • CHNA Corner: ACHI Conference Recap
• Category: Confidence in CAHPS
  • Confidence in CAHPS: Communicating About HCAHPS
  • Confidence in CAHPS: About HCAHPS Reporting
• Category: Confidence in Reporting
  • Confidence in Reporting: Heatmap
  • Confidence In Reporting: EasyView to You
  • Confidence in Reporting: Voices
  • Confidence in Reporting: Key Drivers® and Snapshots
  • Confidence in Reporting: Target Tracker
• Category: Confidence in the Questions
  • Confidence In The Questions: Survey Questions and Branches of Research
• Category: Confidence in the Research Process
  • Confidence in the Research Process: Esurvey
  • Confidence in the Research Process: Phone Methodology Overview
  • Confidence in the Research Process: PRC’s Ongoing Process
• Category: Creating a Culture of Positivity
  • Creating a Culture of Positivity: Embracing and Enhancing Excellence
• Category: DEI
  • 2023 PRC National Healthcare Consumer Study
  • FFY 2024 HCAHPS Proposed Rule Published
  • Strategies, Sessions, and Smiles: Recapping the 2021 PRC Healthcare Experience Virtual Summit
• Category: Employee Experience
  • 40 Wellness & Recognition Ideas
  • From Headaches to Highlights: Reinventing SOPS® at CRH
  • Communications that Matter: The Value of Verbatim Employee Feedback
  • Employee Recognition Templates
  • Teamwork
  • Clicked Submit: Now What?
  • Debunking Myths & Misconceptions – Supporting Your Nursing Excellence Journey
  • 5 Hidden Costs of Tasking Nurses with Discharge Calls
  • Purpose & Persistence – Keeping Nursing Staff and Patients Safe
  • 2024 National Nursing Study: The Staying Power of Engagement
  • The Staying Power of Engagement: Recapping the 2024 National Nursing Study
  • CARES™ Connect: Rethinking How Your Hospital Approaches Readmissions
  • Client Spotlight: Positioning an Employee Culture for Excellence
  • Creating a Culture of Mutual Care and Mutual Respect
  • Client Spotlight: Recognizing and Supporting Care Teams Translates to Excellent Patient Care
  • What the AHCA Patient Safety Ruling Means for You
  • Twinkle, Twinkle, Little Star: Cradling Babies & Employees
  • Exploring the Burden of Empathetic Distress in Healthcare
  • What it Takes to Restore a Culture of Civility in Healthcare
  • How Leadership Behavior Helps Reduce Employee Turnover
  • New Research on the Practical Application of Leader Behaviors
  • An Insider’s Guide to Leading with Compassion
  • Building a Positive Workplace Culture in Healthcare that Lasts
  • Navigating Generational Diversity in Healthcare and Beyond – Healthcare Experience Matters Podcast
  • Open Dialogue, Design, and Details on our First Roundtable Discussion
  • Speed to Trust: What Can We Gain with Better Senior Leader Rounding? – Healthcare Experience Matters Podcast
  • Simple Ways to Authentically Show Gratitude as Healthcare Leaders – Healthcare Experience Matters Podcast
  • Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson – Healthcare Experience Matters Podcast
  • Knowing Your Strengths to Improve the Patient Experience – Healthcare Experience Matters Podcast
  • Mental Health Tips for Busy Practitioners – Healthcare Experience Matters Podcast
  • Avoiding Blame and Judgement, an Interview with Katie Owens – Healthcare Experience Matters Podcast
  • Part of the Team: How to effectively include agency nurses in your PX efforts
  • Reversing the Impact of Emotional Exhaustion in Healthcare – Healthcare Experience Matters Podcast
  • Addressing Burnout Among Medical Assistants – Healthcare Experience Matters Podcast
  • Fostering a Culture of Excellence
  • Exploring the Impact of Employee Culture and its Influence on Patient Experience and Safety – Healthcare Experience Matters Podcast
  • The Importance of Gratitude with Katrina Coleman, BSN, MSN – Healthcare Experience Matters Podcast
  • Supporting Team Members in Unprecedented Times: A Candid Chat with Dr. Rachel Lipner and Meredith Jones – Healthcare Experience Matters Podcast
  • Tackling Compassion Fatigue, an Interview with Katie Owens – Healthcare Experience Matters Podcast
  • More COVID? More than I Can Take? – Healthcare Experience Matters Podcast
  • Guide to Retaining Excellent Employees
  • The Conversation Curve™ for Navigating Conflict – Healthcare Experience Matters Podcast
  • Minding the Gap: How Confidence Overrides Ability for Women Leading Hospitals
  • Case Study: Cultivating Excellent Patient Experience Through a Strong Patient Safety Culture
  • PRC After Action Review: Align Your Hospital With Joint Commission Requirements
  • Tribute to Healthcare Warriors
  • Compassion Tribe Video Series: Supporting Your Staff in Crisis
  • The Sound of Gratitude: A PRC Partner Spotlight
  • Patient Safety: Challenge & Solution Series [pt III]
  • Crisis Response Survey: Gather Feedback When It Matters the Most
  • Excellence in Turbulent Times: A Guide to Leading Care Teams in Crisis
  • PRC’s Proactive Measures in Response to COVID-19
  • 3 Steps to Project Senior Team Confidence and Build Trust in a Crisis
  • It’s the Little Things: Beyond the Cliché Coffee Mugs
  • Patient Safety: Challenge & Solution Series [pt II]
  • Patient Safety Report: 3 Key Highlights
  • Patient Safety: Challenge & Solution Series [pt I]
  • Night shift nursing: Not your typical 9-5’s
  • PRC Best Practices: Safety
  • Restoring Professionalism
  • Bedside Shift Report
  • Attracting Excellence in Nursing at the 2019 ANCC National Magnet Conference®
  • Empowering Women Today and Tomorrow: Lessons from ASHHRA 2019
  • 6 Tips for Evaluating and Choosing a Survey Partner for Caregiver Engagement
  • Up a Tree
  • 2019 Magnet® Updates with Christy Harris
  • 3 Questions to Help You Avoid Leadership Blind Spots
  • Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery
  • Expressing Gratitude to Employees
  • Bullies in Nursing
  • Excellence Without Key Drivers®
  • Small, But Mighty: Strides to Start Celebrating the Little Victories in Your Hospital
  • Safety Huddles
  • Case Study: Driving a Culture of Excellence
  • Restoring Connections
  • Keys to Creating an Engaged Nurse Culture
  • Excellence Through Disruption
  • It’s So Easy… Just Listen
  • The 2019 Excellence in Healthcare Regional Summit: A Reflection
  • Displaying Data
  • Creating Patient Loyalty in Emergency and Critical Care Departments
  • Executive Visibility
  • Teamwork, Its Importance, and Patient Perceptions
  • Highlighting the Postitives
  • Leader to Leader Reward and Recognition
  • Environmental Services
  • Trends & Implications with Nursing Engagement
  • 4 Tips on Benchmarking
  • Changing Your Internal Story, Leaving Self Sabotage for Behind the Scenes
  • Giving Employee Feedback
  • Nurse A. Leader, Agility is My Middle Name
  • Staff Motivation with PRC EasyView®
  • Under Construction: How to Tell Patients Your Hospital Is Getting a Facelift
  • Honoring the Nation’s Best in Healthcare
  • Reward & Recognition
  • We Guide Healthcare Differently
  • Hills and Valleys of Employee Engagement
  • Improving Teamwork and the Overall Quality of Care
  • Employee Retention Webinar
  • Going the Extra Mile in an Unexpected Way can Lead to an Improved Customer Experience
  • Better Teamwork for a Better Patient Experience
  • Communication and the Patient Experience: A Two-Way Street
  • Live! From Charleston with PRC
• Category: Excellence Accelerator
  • Compassion Tribe Video Series: Intro
  • 2019 Excellence in Healthcare Fall Summit Recap
  • Experience Mapping
  • Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts
  • 2019 HCAHPS Virtual Bootcamp
  • The Power of Service Recovery
  • Service Excellence Coach
  • Casting a Vision for Excellence
  • Accelerate Your Path to Excellence
  • Tai chi? What’s in it for me?
• Category: Foundations of Excellence
  • Foundations of Excellence: Accountability to Service
  • Foundations of Excellence: Focus On How, Make Meaningful Connections
  • Foundations of Excellence: First Impressions
  • Foundations of Excellence: One Team, One Goal
• Category: HubSpot Posts
  • CAHPS for ACOs 2018 Webinar
• Category: Market Perception
  • Beyond Provider Star Ratings: Expanding Transparency for Search Engine Success
  • Beyond the Numbers: How Audience Intelligence Transforms Healthcare Brand Performance
  • The Sum of Healthcare Experience
  • Case Study: Surpassing Competition & Sustaining Brand Power
  • New Year, New Brand Image
  • Closing the Gap: Steps for Growing and Sustaining Brand Power
  • Clarifying Common Misunderstandings in Research Terms
  • Rate Your Experience: The Importance of Consumer Perceptions
  • Dissecting the Patient-Consumer Quadrants
  • Exploring Disparities in Urban and Rural Healthcare Markets: A Closer Look at PRC’s National Consumer Study Data
  • Power of Transparency: Sharing the Patient Voice
  • What Football Can Teach Us About Healthcare Branding
  • The Importance of Patient Experience on Consumer Perceptions
  • Fighting Outmigration: The Importance of Rural and Suburban Consumer Perceptions
  • 2022 PRC National Healthcare Consumer Study
  • Healthcare Reviews Part Two: How to Write a Good One
  • Healthcare Reviews Part One: How to Read them
  • At your fingertips: Is Dr. Google worth the risk of misdiagnosis?
  • Embracing Excellence to Drive Consumers to Your Brand
  • Point in Time vs. Ongoing Surveys: Who comes out on top?
  • Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?
  • Hot Lessons, Hot Topics, and Hot Chicken at SHSMD 2019
  • 2019 PRC National Healthcare Consumer Study
  • Power Up Your Hospital’s Brand
  • In Pursuit of Excellence at SHSMD
  • Facing the music: What to do when online comments get tough
  • Leveraging Online Excellence
  • Managing your reputation in today’s social media society
• Category: Patient Experience
  • Patient Rounding Guide: Building Trust Through Connection
  • Care That Continues: The Lasting Value of Personal Calls Post-Discharge
  • Every Interaction Builds Loyalty
  • 2025 PRC Healthcare Experience Summit OnDemand Sessions
  • Best Practices: Tablet Surveys
  • Beyond Process: A C-Suite Perspective on Compassion in Care
  • Case Study: Embedding Excellence for Organizational Improvement
  • ED Pain Management Communication: Best Practices & Scripting Guide
  • Best Practices: Enhancing Lab Patient Experience in the ED
  • Best Practices: Enhancing Radiology Patient Experience in the ED
  • NPS for Beginners: Everything You Need to Know
  • PRC’s 2024 Year In Review
  • CARES™ Connect: Real-Time Feedback to Promote Safer Patient Outcomes
  • How to Build a PRC EasyView Dashboard
  • Elevating Patient Experience: PRC’s Approach to Healthcare Excellence
  • Introducing the New PRC EasyView Dashboard
  • CARES™ Connect: Safer Transitions, Unexpected Benefits, and Lessons Learned
  • Enhancing Patient Experiences through Self-Reflection on Language and Demeanor
  • Defining Action Alerts
  • What Patient Experience Data Has Revealed Since the Pandemic Started
  • OAS CAHPS Checklist: Protocol to Best Practices
  • Critical Care Unit Rounding
  • Reducing Readmissions with CARES™ Connect
  • Wait Time Communication in the Emergency Department
  • Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic
  • What 2023 Medicaid Redeterminations Mean for Your Hospital
  • OAS File Review For CPT/G Codes
  • Updated HCAHPS Mode Adjustments
  • What You Need to Know About OAS CAHPS in 2023
  • Seeing the Big Picture in CG-CAHPS Survey Administration
  • Patient Rounding: A Rapid Improvement Resource
  • What Patient Experience Excellence Looks Like with Lara Burnside
  • Advancing the Patient Experience in Children’s Healthcare
  • Communication and Patient Empathy in Fast-Paced Settings
  • CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity
  • Radiation Oncology (RO) Model Delayed
  • FFY2023 HCAHPS VBP Will Be Payment Neutral
  • Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner
  • Case Study: Creating Excellence in Environmental Services
  • Keeping it Simple to Drive Excellent Patient Experiences
  • Why PRC Uses “Excellent” as Our Top Box Response
  • Four Ways PRC Maximizes Your PX Data
  • The Quest to Continuously Improve the Patient Experience – Healthcare Experience Matters Podcast
  • Exploring the Code Breathe Initiative with Dr. Joshua Schwarzbaum – Healthcare Experience Matters Podcast
  • CARES and Anesthesia Communication
  • A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office
  • FFY2023 HCAHPS Proposed Rule Published
  • CMS Releases HCAHPS National Pandemic Performance Data
  • Key Drivers FAQ
  • Radiation Oncology (RO) Model Proposed to be Delayed
  • Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast
  • OAS CAHPS: Testing the New Mixed Mode Option
  • Using Data to Tell a Story and Improve the Patient Experience – Healthcare Experience Matters Podcast
  • 2022 HCAHPS Vendor Update Training Information
  • 2021 HCAHPS Mode Experiment Moves Us Towards “HCAHPS 2.0”
  • Case Study: Coming Together to Optimize Care Access
  • Agency Nurses and the Patient Experience – Healthcare Experience Matters Podcast
  • Introducing the PX Success Series
  • CARES™ Connect for Better Patient Communication – Healthcare Experience Matters Podcast
  • CMS Publishes OPPS Final Rule
  • Best Practices: Survey Invite Cards
  • CMS Finalizes Expanding Home Health CAHPS VBP
  • HCAHPS Experience Resources: Medication Communication—Side Effects
  • Launch Event: Introducing the Healthcare Experience Academy
  • 2021 CAHPS® Round-Up
  • Case Study: Fostering a Culture of Excellence
  • CMS Finalizes Changes to VBP Due to Pandemic
  • Practicing Mindfulness for Better Patient Experiences – Healthcare Experience Matters Podcast
  • HCAHPS Experience Resources: Medication Communication
  • HCAHPS Experience Resources: Doctor Communication—Courtesy & Respect
  • Empathy and Communication for Better Patient Experiences – Healthcare Experience Matters Podcast
  • CARES™ Connect: Elements of an Effective Discharge Solution
  • HCAHPS Experience Resources: Nurse Communication—Listening
  • CMS Publishes OPPS Proposed Rule 2021
  • Call Filters: Wait Time Exclusions
  • CMS Seeks Feedback on Dialysis Patient Experience Measures
  • HCAHPS Experience Resources: Discharge Information—Help After Discharge
  • CMS Proposes Expanding Home Health VBP Nationwide
  • Safer Transitions: Closing discharge gaps with CARES™ Connect
  • Data-Driven Motivation: A PRC Partner Spotlight
  • HCAHPS Experience Resources: Quiet at Night
  • HCAHPS Experience Resources: Care Transitions—Care Preferences
  • PRC Best Practice Tips: Increasing Awareness of PRC Surveys
  • PRC is an Approved Primary Care First Vendor
  • HCAHPS Experience Resources: Care Transitions—Care Responsibilities
  • HCAHPS Experience Resources: Doctor Communication—Listening
  • Oversampling
  • CMS Proposes Changes to VBP as a Result of the Pandemic
  • CMS Releases HCAHPS National Pandemic Performance Data
  • HCAHPS Experience Resources: Care Transitions
  • HCAHPS Experience Resources: Doctor Communication—Explanations
  • National HCAHPS Response Rates Continue to Fall
  • HCAHPS Experience Resources: Overall Ratings
  • How Your HCAHPS Data Gets Used
  • HCAHPS Experience Resources: Responsiveness
  • When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis
  • HCAHPS Experience Resources: Nurse Communication
  • Security Services
  • Transforming COVID Patient Care: A PRC Partner Spotlight
  • HCAHPS Experience Resources: Discharge Information
  • HCAHPS Experience Resources: Responsiveness—Call Buttons
  • HCAHPS 2021 Updates
  • HCAHPS Experience Resources: Responsiveness—Bathrooms and Bedpans
  • ICH CAHPS Updates for 2021
  • HCAHPS Experience Resources: Overall Ratings—Recommendations
  • HCAHPS Experience Resources: Care Transitions—Medications
  • Unveiling PRC VoicesAi
  • HCAHPS Experience Resources: Cleanliness
  • HCAHPS Experience Resources: Doctor Communication
  • HHCAHPS Mode Experiment Coming in 2021
  • HCAHPS Experience Resources: Discharge Information—Symptoms to Monitor
  • HHCAHPS VBP Cleared for Nationwide Expansion
  • HCAHPS Experience Resources: Medication Communication—Explanations
  • HCAHPS Experience Resources: Nurse Communication—Courtesy & Respect
  • HCAHPS Experience Resources: Nurse Communication—Explanations
  • Goodbye Hospital Compare, Hello Care Compare
  • OAS CAHPS Looks Ahead
  • Coming Soon: Advanced Comment Analytics
  • PRC Esurveys: Frequently Asked Questions
  • Coming Soon: The Radiation Oncology Model
  • How to Become a Top Performer: 5 P’s of Patient Experience
  • 2021 HCAHPS Mode Experiment Preview
  • HCAHPS VBP Register Update – September 2020
  • New Data for the “New Normal”
  • PRC’s VBP Calculator: Identifying HCAHPS VBP Opportunities
  • What Patients are Saying During the Pandemic: Telehealth
  • Care from Home: COVID-19 and Telehealth
  • We’re Open: Building Confidence in a New Normal
  • Caring for our Caregivers
  • PRC Best Practices: Food Service
  • PRC Best Practices: Cleanliness
  • PRC Best Practices: Pain Management
  • What Patients are Saying During the Pandemic: Safety
  • PRC Data Collection & Reporting During COVID-19
  • Understanding Your Data: When HCAHPS Dimensions & Overall Rating Seem Misaligned
  • 2020 HCAHPS Updates: Coronavirus, Esurveys, and More
  • PRC Best Practices: Admission & Registration
  • PRC Best Practices: Total Time Spent
  • Now Submitting! CoreQ Data with PRC
  • PRC Best Practices: Call Buttons & Nurses Responding to Requests
  • New Decade, Same ED Wait Times
  • You Can Feel It All Over: A Look (or Listen) into Music Therapy
  • PRC Best Practices: Privacy
  • PRC Best Practices: Understanding and Caring
  • PRC Best Practices: Caring for Self at Home & Discharge Instructions
  • Sorting Out the Alphabet Soup: Understanding Orthobiologics for Better Healing
  • HCAHPS Calendar for 2020
  • PRC Best Practices: Communication
  • How does Survey Response Rate Impact HCAHPS Summary Star Ratings?
  • Results are in: Web Survey Testing in the ED
  • Excellence In Healthcare Regional Summit – What an Opportunity!
  • PRC Best Practices: Courtesy & Friendliness
  • OAS CAHPS Proposed Rule
  • Federal Register Proposal to Remove Pain Question from HH CAHPS Survey
  • Lessons Learned from VBP Performance
  • PRC Best Practices: Quiet Environments
  • Maximizing Discharge Phone Calls
  • Outpatient Discharge Communication
  • Adding Patient Perceptions to Control Charts
  • PRC Survey Reliability
  • Ambulatory Senior Leader Rounding
  • Classroom Series: EasyView App Tutorial
  • The Importance of Discharge Units in PX
  • Explaining PRC’s Excellent-Poor Scale
  • Survey Design Question Wording
  • Case Study: Playing Every Point
  • CMS Adjustments to HCAHPS Data
  • Differing n Sizes Across Questions
  • Scripting the Patient Conversation
  • Alexa’s New Job: Leveraging AI for Patient Experience and Combatting Physician Burnout
  • Response Rates: Myths & Misconceptions
  • Determining Action Plan Success
  • Motivating for Achievement in PX
  • Proposed Rule Looking for Feedback on the CAHPS for ACOs/MIPS Programs
  • 2019 CAHPS for ACOs
  • Uncovering Bright Spots
  • The 5 R’s to Implementing Effective Tactics in Hospital Volunteer Programs
  • Survey Bias Reduction
  • 2019 VBP Report Explanation
  • HCAHPS Sampling and Interviewing
  • 2019 CAHPS for MIPS
  • Responsiveness
  • White Bars on PRC EasyView®
  • Improving Patient Safety Perceptions
  • Wait Time Communication
  • CARES for Safety
  • Medical Safety
  • Combating Lag Time Bias
  • Hospital Value-Based Purchasing Updates 2019
  • Reducing Bias with Phone Surveys
  • Case Study: 7 Ways to Meet and Exceed Patient Expectations
  • Perioperative Services
  • From Misses to Wins… 7 Learnings to Create Service Recovery Excellence
  • Analyzing Net Promoter Scores
  • Get the Recognition You Deserve
  • Phone Survey Caller IDs
  • Monitoring for Quality
  • Interview Probing Guidelines
  • Service Recovery
  • Semi-Private Rooms & Hallway Beds
  • Tell Me a Story
  • Explaining the Odds
  • Putting Voices® to Good Use
  • Voices® FAQ
  • VOICES®: Bring Context to Patient Comments
  • Proven PRC EasyView® Tactics for Excellence
  • Mental Health Patient Interview Protocols
  • The Importance of Third-Party Feedback
  • Empathy Over Eyerolls
  • Key Drivers and Improvement Efforts
  • How You’re Mistakenly Devaluing Efforts to Improve Patient Experience
  • Discussing Key Drivers®
  • Understanding Key Drivers®
  • VOICES: Hear Your Patients Celebrating Their Experiences
  • Populations and Sample Sizes
  • Sample Size Considerations
  • PRC’s Method for Normative Comparisons
  • The Beryl Institute Patient Experience Conference: To Care is Human
  • Hourly Rounding
  • Continuing Education with PRC
  • Analyzing (Seemingly) Contradicting Motion
  • Percent Top Box vs. Percentile Rankings
  • Responding to Negative Feedback on PX Surveys
  • From Setback to Success: 5 Essential Elements of Service Recovery
  • Saw Tooth Patterns in Research
  • Patient Norms Explained
  • Why don’t my PX scores match what I’m hearing?
  • Reaching Target Completions
  • HIPAA Compliances
  • What’s new for HCAHPS in 2019?
  • Goal Setting
  • Evolving Differently: The Next Generation of Measuring Patient Experience
  • HCAHPS Survey Eligibility Guidelines
  • Discharge Communication
  • Infusion Services
  • PRC Survey Validity
  • Additional VBP Resources
  • Establishing Interview Legitimacy
  • 50 Ideas for Creating Excellent Patient Experiences
  • A Better than Good Cup of Joe
  • OAS CAHPS Updates for 2018
  • When it is Neither Yes nor No: Understanding and Explaining Health Statistics
  • Care Transitions: PRC Best Practice Tips
  • Child HCAHPS Public Reporting
  • Chicago Exclusive! Rising Responses, Rising Scores Webinar
  • Getting smart about smart hospitals
  • What could I have done differently
  • CAHPS for MIPS 2018 Webinar
  • Managing Service Excellence with Varying levels of Employee Engagement
  • Cultivating better health: Benefits of hospital gardens and the great outdoors
  • OAS CAHPS Updates
  • Response Rate Webinar
  • Deceived by Data
  • EasyView Online Classroom Series – HCAHPS Scorecard
  • How do Nurses Impact HCAHPS Scores?
  • Breathing New Life into a Culture of Excellence
  • Time For Innovation
  • Top 10 Patient Safety Issues of 2018
  • Smart move: Reach the right respondents with one of PRC’s smart, mobile-optimized surveys
  • Turning data into doing: Monitoring patient satisfaction in the emergency department
• Category: Physician Partnership
  • Simple Tips for Efficient and Effective Physician/Patient Communication
  • Understanding Excellence from a Physician Perspective
  • Why Physician Engagement is Important – Healthcare Experience Matters Podcast
  • Senior Leader Rounding on Physicians – Healthcare Experience Matters Podcast
  • Why Physician Loyalty Matters – Healthcare Experience Matters Podcast
  • Physician Engagement, Communication, and Results Sharing – Healthcare Experience Matters Podcast
  • Understanding CMO Challenges
  • Burning Out Before Beginning: Exploring the Challenges of Today’s Medical Students
  • The Healthcare Burnout Crisis: Exploring Solutions
  • CMOs Face Challenges in Developing Physician Leaders
  • The Myth of the Independent Physician
  • Refocusing on Physician Success: What You Can Do
  • Specialty Segmentation for Physician Engagement
  • Structuring Leader-Physician Rounding
  • Key Drivers of Excellence® for Physician Engagement
  • Observations From The Bedside
  • Gathering Physician Perceptions
  • Physician Engagement Study Measurements
  • Six Pieces of Advice when Evaluating and Choosing a Partner for Measuring and Improving Physician Engagement
  • Understanding Survey Design for Physician Engagement
  • Excellence in Physician Perceptions
  • What Physicians Want
  • Excellence as a Strategy to Reduce Physician Referral Leakage
  • PRC Engagement Index for Physicians
  • How do Your Hospital/Physician Relations Stack Up?
  • Tackling Physician Burnout
  • Ensuring Your Physicians Don’t Sink to Burnout
  • Tending Lavender
• Category: PX About PRC
  • About PRC: Our Philosophy & Solutions
• Category: Utility
  • 2022 PRC Healthcare Experience Summit OnDemand Sessions
  • Blue Oceans & Leadership Notions: A Glimpse Into the 2022 AHA Leadership Summit
  • Conferences, Comradery, & Collaboration: Recapping Six Months of In-Person Events
  • The Season of Giving: PRC’s Annual Holiday Tradition
  • Measuring Success with PRC
  • PRC’s Anniversary: 40 Years of Excellence
  • Honoring the Nation’s Leaders in Excellent Healthcare
  • New Year Differently
  • PRCcast Mondays with Mel: Season 02 – Trailer
  • Happy Holidays, From PRC
  • Getting out of the rut and into the zoo: Overcoming change-resistance
  • Train Your Brain: PRC’s 2019 Regional Summit is the Next Step to Enhancing What You Already Know
  • Halfway to Differently: Checking in with our New Year’s Promise
  • Healthcare Differently – The Outtakes
  • We Measure Healthcare Differently
  • We Show You Healthcare Differently
  • We Focus Healthcare Differently
  • We Engage Healthcare Differently
  • We See Healthcare Differently
  • We Capture Healthcare Differently
  • PRC Whiteboard Session: How To Start
  • Five Key Networking Tips for Healthcare Leaders
  • New Year’s Resolution: Healthcare Differently
  • A Season for Celebration – Thankful Thursday
  • A Season for Gratitude – Thankful Thursday
  • A Season for Reflection – Thankful Thursday
  • A Season for Family – Thankful Thursday
  • 5 Tips on Communicating Data
  • Professional Research Consultants Honors the Nation’s Best in Healthcare
  • Dune Diaries: Reflection
  • Dune Diaries: Tuesday, May 22
  • Dune Diaries: Monday, May 21
  • 4 reasons to bike into the sunrise at the Excellence in Healthcare Conference
• Category: Why is PX important?
  • Why Patient Experience Is Important: HCAHPS and Value-Based Purchasing
  • Why Patient Experience Is Important: Outcomes of Creating an Excellent Experience
  • Why Patient Experience is Important: The Power of Excellence

News

• PRC Announces 2025 Healthcare Leadership Award Recipients
• PRC Enhances VoicesAI™ with Meta's LLaMA to Deliver Predictive Comment Intelligence for Healthcare
• PRC Announces 2024 Healthcare Leadership Award Recipients
• Revolutionizing the Healthcare Experience with Relationship Rounds™
• PRC Names Recipients of 2024 Excellence in Healthcare Awards
• PRC Unveils Groundbreaking End-to-End Patient Experience Solution
• PRC Announces 2023 Healthcare Leadership Award Recipients
• PRC Announces 2023 Healthcare Leadership Awards
• PRC Expands Public Health Services to Include Immunization Efforts
• PRC Named Among Largest Patient Satisfaction Measurement Firms by Modern Healthcare
• PRC Announces 2022 Healthcare Leadership Award Recipients
• PRC Unveils Session Lineup for 2022 Healthcare Experience Summit
• PRC to Sponsor 2022 AHA Leadership Summit
• Vizient Expands Contract with PRC to Include CARES™ Connect Discharge Solution
• PRC Releases 2022 National Healthcare Consumer Study
• PRC Announces Recipients for 2021 Healthcare Leadership Awards
• PRC National Health Survey finds over a third of US adults have been negatively impacted by substance abuse
• PRC Rolls Out Nationwide Program to Aid Behavioral Health Reform Initiatives
• PRC to Conduct Contact Tracing for Local Health Departments and School Districts
• PRC National Health Survey finds over a third of adults in America have faced emotional abuse in childhood
• PRC and Healthcare Experience Foundation Launch Hospital Discharge Solution, CARES™ Connect
• PRC Named by CMS as an Approved Primary Care First Patient Experience of Care Survey Vendor
• PRC Announces Inaugural Healthcare Experience Summit and Leadership Awards for Fall 2021
• PRC Launches Advanced Comment Analytics Tool, VoicesAi
• PRC Announces Agreement with Vizient to Provide Innovative Healthcare Insights
• PRC Research Finds Over a Fifth of American Adults Have Been Diagnosed with a Depressive Disorder
• PRC Releases National Physician Study Revealing Challenges and Intricacies of Today’s Physician Practice Environment
• PRC Research Finds Nearly Three-Fourths of American Adults Aged 65+ Face Multiple Chronic Conditions
• PRC Research Explores COVID-19’s Critical Impact on American Communities
• PRC Announces Finalists for 2021 Healthcare Leadership Awards
• PRC Selected as Contact Tracing Partner for the State of Nebraska
• When It Comes to Satisfaction, Patience Is Key to Patient Safety
• PRC’s 2019 National Consumer Study Reveals New Data about Healthcare Consumer Habits
• Rising Substance Abuse across America
• Real Time Patient Data for Real Time Physicians
• The Indiscriminate Health Crisis
• Creating Patient Loyalty in Emergency and Critical Care Departments
• Hospitals Unintentionally Devalue Efforts to Improve Patient Experience
• Nationwide Survey Results Show Healthcare Leadership it’s Time to Listen
• PRC Honors the Nation’s Best in Healthcare
• PRC Healthcare Differently - Professional Research Consultants, Inc. Kicks Off 2019 with New Website, Tagline, and Enhanced PRC EasyView® Features

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